Room service came earlier than expected and we ate our usual fare of cereal and yogurt. We had green tags on our luggage, which we had put out the night before when they were assigned to us, and we would not be disembarking until 2:30 PM. However, we had to leave the room by 11:00 AM, so that the cleaning staff could prepare the room for Costa’s next victim. We did our last bit of packing and then left the room and went up to the bar as planned.
We sat down in the bar area and found an electric outlet to plug in the computer. No one came to serve us for a very long time, so April got up and went to the bar, only to have a waitress come back to the table with her to take our order. We ordered two sodas and a bottle of sparkling water, which came to just under the amount we had left as our credit. The waitress took April’s Costa Card and went to get the drinks.
The waitress returned with the beverages and informed us that we had to pay cash. We told her that we had a remaining onboard credit on our card. She told that our account had been closed. We told her that Raymond had informed us the day before that we would still be able to order food and drink until we had completely disembarked. She said “no” and repeated that our account was closed and we would have to pay cash. We then asked to discuss the matter with her manager. She replied that he was busy, but we could go to the bar if we wanted to discuss the matter with him. We were settled at our table and informed her that the manager could come to us, as we were the customers. Keep in mind, that this was all over the tidy sum of 10.18 Euros in beverages (we weren’t drinking Moet).
After more than 10 minutes, the manager and the waitress came to our table. The manager repeated what the waitress had told us and said that we had closed our account—which we had most certainly not—especially with a credit remaining. We had to explain the exact same thing over again—that which we were told yesterday about our account. The manager then went back and returned with a copy of our account and said that he saw that there was a credit left, but that we had closed the account and had to pay cash. The circular argument was beginning to become infuriating. We told him that this was dishonest, that no one had told us that our credit would be summarily terminated. We told him to take the drinks back, because we wouldn’t be paying for them and asked him to contact Raymond or Celine, the Guest Service Manager.
After a long time, the manager came back and told us that our 10.18 Euro bill would be reversed and we could “enjoy” our now tepid soft drinks. Gee thanks, Costa. A 40 minute shouting matching over a 10.18 Euro bill which we had a credit to cover and then some. What a nice way to end our cruise. It only served to reinforce our decision to almost never leave our cabin throughout the entire voyage. It has also cemented our resolve to never cruise again.
|The 10.18 Euro bill that started the argument.|
|We were exhausted, but relieved to be getting off of the Costa Fascinosa.|
|Hallway from door leading towards main room in our hotel room.|
|The hallway leading from the first hallway into our room.|
|The bathroom in our room in the Grand Hotel Central Barcelona.|
|The main part of our hotel room.|
|The view from our room of the beautiful Gothic Quarter.|
|Lemon ice cream with meringue.|
|April's chocolate brownie dessert turned out to be mostly bits of sponge with dabs of sauce.|
|Gaudi's Cascada monument.|
|Uncarved marble at the back of the monument's sculptures.|
|Panorama off of the top of the Cascada monument.|
|A mammoth in the park! Imagine our surprise.|
|Parliament of Catalonia.|
|Camouflage bark trees. They looked like maples to us.|
|These little noisy parrots were all over Barcelona. They are so cute.|
|We loved the bat on the crest. Bats are underappreciated animals.|
We returned to the hotel after two and half hours of wandering through the Gothic Quarter.
|The church across from our hotel.|
|The awesome door of our hotel.|